If your identity verification has failed, it may be due to several common reasons:
Unclear images: Make sure that the photos of your ID document and your face are clear and easily readable.
Inconsistent information: Check that the information provided matches exactly with what is on your ID document.
Unaccepted documents: Ensure that the type of document used for verification is accepted.
Expired document: Verify that your ID document is valid and not expired.
Network issues: An unstable internet connection can also lead to verification failures.
Here are some recommendations to successfully complete your KYC verification on Breeve:
Use a phone: Perform the verification on a phone rather than a PC for better image quality.
Be in a well-lighted room: Make sure you are in a well-lit environment to avoid shadows on your ID document.
Keep the document flat: When taking the photo of your document, make sure it’s flat.
If your verification still fails, don’t hesitate to contact us for assistance.